Razor Mini 5th Line Bar

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Total Posts: 42

Joined 2008-07-01

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I just received my new 10m Razor I was expecting the new mini 5th bar, but it came with the SLE 3.0 Bar and without the leach.  There is anything Customer Support can do?
By the way I rode it in14 mph wind and it was good.  I weight 105 and it pull me a little less than my 2009 12m Rise

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10m 2011 Razor
12m 2009 Rise
131x40 SkyWalker Pro Comp 2009
Learning this Amazing Sport
Riding since July 2008


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Total Posts: 42

Joined 2008-07-01

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One of the bar came with the leach and my 2. Previus kite came with it

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10m 2011 Razor
12m 2009 Rise
131x40 SkyWalker Pro Comp 2009
Learning this Amazing Sport
Riding since July 2008


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Total Posts: 1247

Joined 2006-01-10

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Where did you buy the kite from Witito?

All bars ship with leashes, so regardless of what bar you received it should have a leash with it however, we will only begin shipping 2011 Freestyle and Freeride bars this next week.

It is quite possible the shop you bought the kite from sold you the kite with a used 2010 SLE 3.0 bar?

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John A. Zimmerman
Sales & Marketing Manager
Ocean Rodeo Sports Inc
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Ocean Rodeo Performance Over Hype!


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Total Posts: 511

Joined 2006-01-19

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Sorry about the misinformation ‘Witito’

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Big Wave Dave your one stop weather site for S. Van. Island…


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Total Posts: 42

Joined 2008-07-01

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I bougth from Orlando De Jesus, Puerto Rico dealer.  The bar is a new one.  My friend and I both bought the Razor 10m his bar came with the leach mine did not.  I recieved the kite this Monday.  If I had new the kite was shipped with the Rise bar I would had choose to wait for it.  There is any way I could change the bar for the mini fifth?  I bought the Razor because it is a more freestyle than the Rise and bouth it expecting to recieve it with the mini bar.

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10m 2011 Razor
12m 2009 Rise
131x40 SkyWalker Pro Comp 2009
Learning this Amazing Sport
Riding since July 2008


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Total Posts: 285

Joined 2007-10-30

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Does the freestyle bar come with line ext’s?


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Total Posts: 1247

Joined 2006-01-10

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2011 Bar and lines.

Freestyle = 23m, no extensions
Freeride = 24m, no extensions

Witito, you will have to discuss with your dealer what it was that you ordered and what they supplied. From my records the Razor kites ordered for Puerto Rico were requested to ship with 2010 bars as the 2011 bars were not available yet. This does not mean that is what you asked your dealer for, but it is what he ordered from us.

As for the missing leash, we can supply a leash to you no problem. I will have that taken care of today.

John

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John A. Zimmerman
Sales & Marketing Manager
Ocean Rodeo Sports Inc
_____________________________________
Ocean Rodeo Performance Over Hype!


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Total Posts: 285

Joined 2007-10-30

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sweet


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Total Posts: 42

Joined 2008-07-01

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John,
What about the 30 days guarantee.  Buy any current year Ocean Rodeo product and, if not 100% satisfied, return it within 30 days for a full refund, no questions asked.  It would possible to change the bar for the mini 5th bar.  It has been use just one time.

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10m 2011 Razor
12m 2009 Rise
131x40 SkyWalker Pro Comp 2009
Learning this Amazing Sport
Riding since July 2008


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Total Posts: 1247

Joined 2006-01-10

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Witito, again, this is an issue you need to raise with your dealer. We shipped to your dealer what he ordered from us, so I’ve done my part. This is a matter for you to discuss with him - not me and certainly not on a public forum, I am sorry.

Please - again - contact your dealer and discuss with them what your options are.

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John A. Zimmerman
Sales & Marketing Manager
Ocean Rodeo Sports Inc
_____________________________________
Ocean Rodeo Performance Over Hype!