Warranty, Returns and Order Cancellations

The Ocean Rodeo brand is based on quality products and service. If you require assistance with our products or services please note the below policies covering warranty, .Combat online order cancellation, and products return.

WARRANTY

All standard Ocean Rodeo products available through the Online .Combat Shop are covered by a One Year Warranty offered to the original purchaser on workmanship, with a One Year Warranty on materials. Warranty is limited to the repair or replacement of the Ocean Rodeo product at our option. The Warranty does not cover damage caused by normal wear and tear, fading, color bleeding from wet storage, high speed crashes, misuse or negligence, but not limited to punctures, sun exposure, seam failure due to over inflation by pump or heat exposure, damage caused by use in waves or shore break, and damage caused by anything other than defects in material and workmanship. This warranty is invalid if unauthorized repairs have been carried out. Repairs or alterations not covered by warranty will be charged to the customer. Latex dry suit seals are exempt from warranty.
Discontinued products purchased from the Online Clearance Shop carry a 90 day warranty.
Factory seconds, used, or demo gear purchased on the Online Auction Site carry no warranty.
Ocean Rodeo products used in schools, rentals or other professional applications carry a 30 day warranty.

. COMBAT ONLINE ORDER CANCELLATIONS

In the unlikely event that you cancel your order, please help us stop the shipping process by immediately contacting our Customer Service Department within 24 hours of placing the order. Please contact before 3 PM Pacific Standard Time on the same day you placed your order.

Toll Free: (888) 544-4969 North America only.
General Phone: 250 544 4969
Skype: oceanrodeo
email: buyonline@oceanrodeo.com
Business hours 8:30 to 4:30 Monday to Friday, Pacific Standard Time. (GMT -8)

In the event your order has already shipped, and you have not contacted us be phone, email, skype or fax within 24 hours, the conditions of our Shipping Warranty (below) will apply.

RETURNS

Merchandise may not be returned without prior approval from Ocean Rodeo and a Return Authorization Number (RA#). An RA# may be obtained directly from Ocean Rodeo or by your chosen Ocean Rodeo .Combat dealer. An RA# is a tracking number and does not confirm authorization for credit, product replacement or warranty. Once an RA# is obtained products may be returned directly to Ocean Rodeo, or to your local Ocean Rodeo .Combat dealer. How to Return:
1) Clearly mark your RA# on the outside of the package and return within 30 days.
2) All return products are to be sent clean and dry and freight pre-paid. A copy of the original invoice and note of explanation with your RA# must be included. Ocean Rodeo and your .Combat dealer will not accept freight collect shipments.
3) A 20% re-stocking charge will be assessed for return of stock merchandise unless due to shipping error or warranty.

If returning product directly to Ocean Rodeo, ship products clean, and dry to:

For US Returns ship to:
Ocean Rodeo Sports Inc.
C/O UPS – SCS
1927 Boblett St.,
Blaine WA
98230 USA

For European Union (EU) ship to:
Ocean Rodeo Sports Inc.
C/O Ludoma Services B.V.
Herastraat 47
5047 TX Tilburg
Netherlands

For Canadian returns ship to:
Ocean Rodeo Sports Inc.
6820 Kirkpatrick Crescent.
Saanichton, B.C. |
V8M 1Z9
Canada

Returns outside the North America and European Union must be returned to your partner .Combat dealer.